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How can i contact the customer care department?
You can contact us by e-mail, livechat, telephone, social networks or telegram. If you wish to contact us by telephone, please see the timetable indicated on our website. E-mails can be sent at anytime, and we will reply within 48 hours.
- Bank transfer: if you choose this method of payment, all the necessary data for the transaction can be accessed on the website.
- Credit card: it is possible to pay by credit card (Visa, Mastercard, Maestro) using the secure payment method certified by Carta Si. After selecting the items you wish to purchase you will automatically be directed to the verified webpages of Carta Si, where you will be able to complete the transaction by entering your credit card details.
- PayPal: it is possible to pay using this method without extra charges.
Are online payment systems secure?
Styledesign.it handles each online payment with the support of Carta Si. All transactions are coded and carried out through the secure servers of the bank. Furthermore, we also have the 3D Secure security system at our disposal: verified by Visa for protecting Visa credit cards and SecureCode for protecting Mastercard credit cards.
With regard to Paypal payments, it is sufficient to say that it is the safest and most used online payment system in the world.
How does the standard delivery procedure take place?
The standard delivery procedure is by road to the closest accessible point to the customer’s house.
When the order is completed, how long does it take for the product to be delivered?
The average waiting time is 20 working days.
how much do i have to pay if i am not at home when the product is delivered?
In cases in which the addressee is not at home, they will incur the following costs:
- administrative charges for undelivered goods: € 10.33 + VAT
- second delivery charge: 60% of the total transport fees incurred while completing the order
Do i have the right of withdrawal?
When you receive the goods you will have 14 days to decide whether or not to keep the product. For more information, see our Terms and Conditions.
What is the difference between an italian designed product and an imported one?
Primarily, it is a safety issue: we only purchase and use materials and paint that comply with the latest European regulations and standards . The emission of formaldehyde in some imported products can exceed the critical threshold. A piece of furniture becomes part of a house where you may live for a long period of time, and the emission of formaldehyde in considerable amounts may be very dangerous to health.
How do I clean the product?
The painting, for its characteristics, does not absorb dirt. For cleaning it is usually sufficient a solution of water and mild soap.
Use common non-abrasive household cleaners to clean the desk surface. Remember to use a soft cloth or sponge over the entire surface.
Do not use anti-limestone products or abrasive detergents.
How do i complete my order?
Completing an order with Designmarcato.com is very easy and can be done using 3 different procedures.
- Online: you can customise your product and simply add it to the virtual shopping basket. Then enter your personal data and confirm the order.
- Telephone: this is a new service that allows you to place an order by calling us on this number +39 049.5790169 and indicating the model in which you are interested. Soon afterwards you will receive a customised quotation for your order.
- Mail: send us the model you are interested in and you will receive a customised quotation immediately.
Shipment and delivery
Styledesign wants to guarantee maximum protection and security during the shipment process.
In practice, this means that the following operations are adhered to during shipment.
- Packaging: all furniture is carefully packaged in solid containers in order to guarantee the integrity of each item.
- Shipment Tracking: as soon as the shipment leaves, you will receive a confirmation e-mail for tracking the product on-line.
What if something goes wrong during shipment?
Each shipment is fully insured.
Should any damage occur to the goods during shipment, they will be replaced or the full cost refunded.
How long does the guarantee last?
The guarantee lasts 2 years. Designmarcato.com offers a guarantee for all the products that can be purchased on the website.
What is the difference between a handmade furnishing and one industrially produced?
We design our product with high quality materials and are they are all handcrafted. For this reason, every product Marcato is unique and unrepeatable, thanks also to sixty years of research and experiments, as well as cutting-edge industrial techniques.
How do I assemble the timeDesk?
We studied and tested the design of timeDesk to make it easy to be assembled. You will only need a hex wrench (provided in each product) and the instruction manual.